We're Hiring: Compliance and Technical Support

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Compliance Specialist (San Diego, CA or Washington, DC)

The Compliance Specialist researches new and changing requirements for the filing of federal and state political financial disclosure reports.  The Compliance Specialist drafts documentation and specifications for the programming team to update reports within Aristotle’s proprietary software products.       

  • Participates in quality assurance testing
  • Interfaces with state and federal election and campaign finance officials
  • Provides technical guidance to staff and customers regarding compliance matters
  • Creates and manages technical compliance documentation
  • Works closely with programmers, support teams and customers to identify and resolve compliance questions

Job Requirements:

  • College degree
  • Previous experience in election/finance compliance operations
  • Excellent written and verbal communication skills
  • Ability to work in a deadline driven environment
  • Extreme attention to detail
  • Any programming experience is a plus

Technical Support Representative (Washington, DC)

The Technical Support Representative provides phone and e-mail support for issues pertaining to Aristotle software and data products.  Moreover, they serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.

Job Functions:

  • Troubleshoot, resolve and respond to client questions received via phone and e-mail
  • Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
  • Display teamwork with Senior Tech Support Representatives and other departments
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
  • Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
  • Provide training on specific tasks in Aristotle applications
  • Available to work extended and weekend hours as needed

Job Requirements:

  • Minimum two years software help desk experience
  • BA/BS preferred
  • Microsoft or similar computer-related certifications a plus
  • Knowledge of Microsoft SQL Server, FoxPro and SQL a plus
  • Excellent troubleshooting, problem solving, judgment and communication a must
  • Ability to present technical information to non-technical audiences a must

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