How many times has someone told you a story and at the end of it, having not understood any of it, your first thought was, “Hmm, a little more details would have been nice”?
Yes, it has happened to most of us, even those of us on the story-telling side. Those of you nodding your head, either flush with guilt or experiencing a sudden sense of déjà vu, you know exactly what I’m talking about. Those of you not nodding your head, probably because you’ve somehow been able to avoid a situation like that, consider yourselves lucky.
Well, this type of situation happens here in Support, too. One of the best ways to help us be prepared when we contact you, as well as even help expedite a solution, is to be as detailed as possible when you are contacting us. If we receive an email with a question but no mention of the campaign or PAC you are with, or even the software you are working with, it’s hard sometimes for us to quickly and effectively determine a forward moving direction towards a solution.
So when you send an email to us here in Support, please include those important details, such as your name and contact information, which campaign or PAC you’re with, the software you’re using, and a brief explanation of the issue you are having.
We are always there for your questions and concerns, and the more we know right from the top, the quicker we can get to the bottom of a successful solution.
Technical Support Representative