Job Functions:

The Technical Support Representative provides phone support for issues pertaining to Aristotle software and data products, hardware, and networks. 

• Research, resolve, and respond to client questions received via phone
• Provides quality telephone support with a high degree of customer service, technical expertise and timeliness
• Requires interfacing with Senior Support Specialists
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
• Accurately documenting client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
• Provide training on specific tasks in Aristotle application

Job Requirements:

• Minimum two years software help desk experience
• BA/BS preferred
• CompTIA, Microsoft, or similar certifications a plus
• Knowledge of Microsoft SQL and understanding of databases
• Excellent trouble-shooting, problem solving and judgment
• Ability to present technical information to non-technical audiences
• Previous help desk experience in a regulatory environment a plus

If interested, please e-mail your resume to careers@aristotle.com.